(totalifyingoundbackrunghin) education
Welcome to the zany yet enlightening world of Total Quality Management (TQM)! Get ready to dive into the nitty-gritty of how organizations use this management philosophy to achieve unparalleled levels of quality and customer satisfaction. Whether you are a skeptical novice or a seasoned TQM wizard, prepare to be entertained and educated in equal measure! ๐งโโ๏ธ
๐คน What On Earth is TQM?ยง
Imagine TQM as the Sherlock Holmes of quality management, always on the hunt for clues (a.k.a. improvements) to solve the mystery of โWhy arenโt things perfect yet?โ Itโs all about continuous improvement and making sure that everyone in the organization is strutting their stuff to improve quality. Simple? Sure. Boring? Nope!
The Three Musketeers Principles of TQMยง
Like the famous trio, Total Quality Management stands on three grand pillars:
- Customer Focus: The customer is always right and should be treated like royalty. ๐
- Total Employee Involvement: Everyone from the CEO to the janitor is crushing quality goals. ๐ช
- Process Centered: If thereโs a more straightforward way to do something, then do it! ๐
๐ Charts, Diagrams & Hieroglyphicsยง
Hereโs where we bring the TQM magic to life! ๐ฉโจ Check out this enchanting flowchart:
๐งฎ TQM Formulas to Mesmerize Your Friendsยง
Pareto Principleยง
Use the Pareto Principle, also known as the 80/20 Rule, for wizardly TQM moves:
In any area of business, 80% of the effects come from 20% of the causes.
Demingโs 14 Pointsยง
If youโre serious about TQM (and a bit masochistic), memorize Edward Demingโs 14 points:
- Create constancy of purpose
- Adopt the new philosophyโฆ โฆ You get the gist. Feel free to look up the remaining 12 points.
๐ฒ Quizzes to Refine Your TQM Sorceryยง
Test your newfound knowledge (or sheer guesswork) with these fun quizzes! ๐
